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5 Remote management best practices for outsourced projects

It’s understandable why some entrepreneurs hesitate to transfer their customer service to outsourcing companies. For one thing, the management part can indeed be tricky, as it usually happens in a remote setup. A business owner may choose a call center located in the same country, but if the goal is to cut costs, the best bet is probably to find a customer service provider in the Philippines. Read more

5 Planning techniques to map out your call center success

Whether you are managing a large corporation or you are just starting out your journey as an entrepreneur, planning is an essential part of running a business. Sure, setting your foot out on a new project may be easy, but getting to your destination is difficult without a roadmap. Although you may eventually reach your goals, do not be surprised if you encounter several obstacles along the way. Read more